Refund policy

This Return and Refund Policy explains how to request a return, which fees apply, and how order cancellations are handled for purchases made through RootMereGarden.

Return Eligibility

Returns may be requested within 30 days of delivery for eligible defective and non-defective items.

  • Items must be new, unused, and in their original condition and packaging unless they arrived damaged, incorrect, defective, or incomplete.
  • We do not offer direct exchanges at this time.
  • Final sale, clearance, personalized, custom, hygiene-sensitive, used, customer-damaged, or incomplete returns may not be eligible.

How to Start a Return

  1. Email rootmeregarden@gmail.com before sending anything back.
  2. Include your order number, checkout email, item name, and a short explanation. For damaged, incorrect, defective, or incomplete items, include clear photos of the item, packaging, and shipping label when possible.
  3. Wait for approval and follow the return instructions we provide. Approved returns may be completed by mail or through the designated return location in those instructions.

Items sent without approval or without the correct return instructions may be delayed, returned to sender, or not accepted.

Refund Timing

After an approved return is received and reviewed, the refund will be processed within 30 days. The applicable deductions described below will be shown in the refund amount.

Return Shipping, Original Shipping, and Restocking Fees

For returns, original shipping charges are non-refundable in all cases.

Customer-choice returns

This includes changing your mind, no longer wanting the item, or ordering the wrong item.

  • Return shipping fee: USD $7.99 deducted from the refund.
  • Restocking fee: USD $6.99 deducted from the refund where permitted by law.
  • Original shipping: Not refundable.

The USD $7.99 return shipping fee and USD $6.99 restocking fee also apply when the original order qualified for free shipping.

Damaged, incorrect, defective, or incomplete items

  • Return shipping fee: Waived.
  • Restocking fee: Waived.
  • Approved return shipping: Paid by RootMereGarden.
  • Original shipping: Remains non-refundable.

You will not be charged any additional return-shipping or restocking fee for these product or fulfillment issues.

Order Cancellation Policy

Within 3 hours of ordering

You may request a cancellation within 3 hours of placing your order at no charge. Email rootmeregarden@gmail.com with your order number. Eligibility is determined by the time your email reaches our inbox.

After the 3-hour grace period

Your order may already be in payment review, inventory allocation, order preparation, or coordination with independent suppliers and fulfillment partners. If we can still stop the unshipped order, a USD $10 cancellation fee will be deducted from the refund to help offset processing and fulfillment costs already incurred.

When an order can no longer be canceled

If the order has shipped or can no longer be stopped, it cannot be canceled. After delivery, you may request an eligible return under this policy.

When the cancellation fee does not apply

The USD $10 cancellation fee will not apply if RootMereGarden cancels the order, the item becomes unavailable, we cannot ship within the stated timeframe, or a full refund is otherwise required by applicable law.