How much is shipping?
Enjoy free U.S. shipping on orders of $59 or more. Orders under $59 ship for a flat $7.99. Orders are processed within 0-1 business days, Monday through Friday. Orders placed after 2:00 PM PT may begin processing on the next business day. Standard U.S. transit time is 3-6 business days after processing. The estimated total delivery time is 3-7 business days. The final shipping method and rate are confirmed at checkout before payment.
When will my order arrive?
Orders are processed within 0-1 business days, Monday through Friday. Standard U.S. transit time is 3-6 business days after processing, for an estimated total delivery time of 3-7 business days.
Can I ask a question before ordering?
Yes. Send the product name, product page link, or the detail you want checked. We can help with sizing information shown on the page, material notes, product details, shipping expectations, and order support.
What should I do if my order tracking looks delayed?
Use Order Help and send your order number. We will review the available tracking information and help confirm the next practical step.
How do returns work?
Returns may be requested within 30 days of delivery for eligible defective and non-defective items. Items must be new, unused, and in their original condition and packaging unless they arrived damaged, incorrect, defective, or incomplete. We do not offer direct exchanges at this time. Contact us before sending anything back so we can review the order and provide the correct return instructions. Approved refunds are processed within 30 days after the returned item is received and reviewed.
How much does a return cost?
For customer-choice returns, including changing your mind, no longer wanting the item, or ordering the wrong item, a USD $7.99 return shipping fee and a USD $6.99 restocking fee will be deducted from the refund where permitted by law. Original shipping charges are non-refundable, and these fees also apply when the original order qualified for free shipping. For items that arrived damaged, incorrect, defective, or incomplete, the return shipping fee and restocking fee are waived and approved return shipping is paid by the store; original shipping remains non-refundable.
Can I cancel my order?
You may request cancellation within 3 hours of placing the order at no charge. After the 3-hour grace period, if we can still stop the unshipped order, a USD $10 cancellation fee will be deducted from the refund. If the order has shipped or can no longer be stopped, it cannot be canceled; after delivery, an eligible return may be requested. The cancellation fee does not apply if the store cancels the order, the item becomes unavailable, we cannot ship within the stated timeframe, or a full refund is required by law.
What if an item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help with the next step.
Can I change my shipping address after ordering?
Contact us right away. Address changes are not always possible after an order begins processing, but we will review the timing and help where we can.
Where should I go for order help?
Use Order Help for tracking questions, delivery concerns, address issues, or item-specific support after checkout. Include your order number so the request can be reviewed accurately.